Shipping policy

Shipping & Delivery Policy

Last updated: 29 September 2026

At Rememberd., every personalised order is made especially for you. Because custom products require artwork creation, approval and production before dispatch, please allow sufficient time when ordering for birthdays, anniversaries, holidays or other special occasions.

This Shipping & Delivery Policy explains how we process, dispatch and deliver orders throughout South Africa.

1. Delivery Partners

Rememberd. currently uses third-party delivery and logistics providers, including Pargo and Bob Go, depending on the delivery method, destination and service selected.

Available delivery options and applicable delivery charges will be displayed during checkout where possible.

The courier or delivery service used for a particular order may vary depending on the destination, parcel size, availability and operational requirements.

2. Production Time vs Delivery Time

Please remember that production time and delivery time are separate.

Because many Rememberd. products are personalised, your order may first need to go through:

Order confirmation;
Artwork creation;
Customer artwork approval, where applicable;
Embroidery, printing or production;
Quality checking and packaging; and
Dispatch to the delivery provider.

The delivery period only begins once your completed order has been dispatched.

Any production estimate communicated when you order is separate from the courier's estimated delivery period.

3. Delivery Timeframes Are Estimates

Any delivery date or timeframe shown on our website, during checkout, in an email, WhatsApp message, tracking page or other communication should be regarded as an estimated delivery timeframe unless Rememberd. expressly confirms otherwise in writing.

Rememberd. does not guarantee delivery on a specific date.

Once a parcel has been handed to a third-party delivery provider, actual delivery times may be affected by circumstances outside our direct control, including:

Courier network delays;
High parcel volumes;
Black Friday and festive-season demand;
Public holidays;
Severe weather;
Road closures or disruptions;
Remote or outlying delivery locations;
Incorrect or incomplete delivery information;
Failed delivery attempts;
Collection-point availability; and
Other logistical or operational disruptions.

We will take reasonable steps to assist where a delivery is materially delayed.

Nothing in this policy limits any rights you may have under applicable South African consumer law.

4. Orders Required for a Specific Occasion

If you are purchasing a Rememberd. product for a birthday, anniversary, graduation, Christmas, Valentine's Day, Mother's Day, Father's Day or another important occasion, please order as early as possible.

We cannot guarantee that an order will arrive before a particular event or date unless such delivery has expressly been guaranteed by Rememberd. in writing.

An estimated arrival date should therefore not be treated as a guaranteed event-delivery date.

5. Pargo Deliveries

Where Pargo is selected or allocated as the delivery method, your parcel may be delivered using an available Pargo delivery service, including an applicable collection-point service where selected.

Where you select collection from a Pargo Point, it is your responsibility to:

Select the correct collection point;
Provide accurate contact information;
Monitor applicable collection notifications; and
Collect the parcel within the collection period communicated by Pargo.

Collection requirements and procedures may also be subject to Pargo's applicable service terms.

6. Bob Go Deliveries

Rememberd. may use Bob Go to facilitate courier delivery and logistics services.

Depending on the service available for your order and destination, the actual delivery may be fulfilled by a courier available through the Bob Go platform.

Tracking information will be provided where available.

7. Shipping Charges

Shipping charges are calculated or displayed during checkout where applicable.

The cost may depend on factors including:

Destination;

Delivery method;

Parcel size;

Parcel weight; and

Available courier services.

From time to time, Rememberd. may offer free delivery as part of a promotion.

Any free-delivery promotion may be subject to additional conditions, including qualifying order values, destinations, products or promotional periods.

8. Tracking Your Order

Once your order has been dispatched, tracking information will be provided where available.

Please allow some time after dispatch for tracking information to become active within the courier's system.

Courier tracking information is supplied by the relevant delivery provider and may occasionally take time to update.

9. Correct Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please carefully check:

Recipient name;

Street address;

Complex or unit number;

Suburb;

City;

Province;

Postal code; and

Contact telephone number.

If you notice an error before dispatch, contact us immediately at:

joy@rememberd.co.za

We will try to update the information before dispatch where possible.

Once the parcel has been dispatched, we cannot guarantee that the delivery address can be changed.

10. Incorrect or Incomplete Addresses

If a parcel cannot be delivered because the customer supplied an incorrect or incomplete address, additional courier or redelivery charges may apply.

If the parcel is returned to Rememberd., we will contact you to arrange redelivery.

The customer may be responsible for reasonable additional delivery costs resulting from incorrect information supplied by the customer.

11. Failed Delivery Attempts

Where a courier attempts delivery but cannot complete it because nobody is available to receive the parcel or access to the delivery address is unavailable, the courier may:

Attempt redelivery;

Contact the recipient;

Redirect the parcel where permitted; or

Return the parcel.

Any additional charges arising from repeated failed delivery attempts attributable to circumstances on the customer's side may be payable by the customer, subject to applicable law.

12. Pargo Collection Points

Where you choose delivery to a Pargo collection point, you will generally receive notification when the parcel is ready for collection.

Please collect your parcel within the period specified in the relevant notification.

If the parcel is not collected within the permitted collection period, it may be returned.

Additional delivery charges may apply if the parcel needs to be shipped again.

13. Delayed Deliveries

If your tracking information has not updated for an unusual period or your parcel appears materially delayed, please contact us.

Email:

joy@rememberd.co.za

Telephone:

084 746 1814

Please provide your:

Order number;

Name; and

Tracking number, if available.

We will assist with investigating the shipment with the relevant delivery provider.

14. Lost Parcels

If a parcel appears to have been lost in transit, please contact Rememberd. rather than placing a duplicate order.

We will investigate the shipment with the relevant courier or logistics provider.

Where a parcel is confirmed as lost, we will deal with the matter in accordance with applicable South African consumer law and the circumstances of the order.

15. Damaged Parcels

If your order arrives visibly damaged, please photograph:

The external packaging;

The shipping label;

The damaged area of the packaging; and

The affected product.

joy@rememberd.co.za

Please include your order number and photographs so that we can investigate the matter.

16. Delivery During Peak Periods

Delivery and production may take longer during periods of exceptionally high demand, including:

Black Friday;

Cyber Monday;

Christmas;

Valentine's Day;

Mother's Day;

Father's Day;

Major promotional campaigns; and

Public-holiday periods.

Please order early if your Rememberd. gift is required for a special occasion.

17. Changes After Dispatch

Once an order has been dispatched, Rememberd. may not be able to:

Change the delivery address;

Change the delivery method;

Redirect the parcel; or

Accelerate the shipment.

Where the courier permits a change, additional charges may apply.

18. International Delivery

Unless international delivery is specifically offered during checkout, this policy applies to deliveries within South Africa.

If international delivery becomes available, applicable shipping costs, customs duties, taxes, import charges and delivery conditions may differ and additional terms may apply.

19. Consumer Rights

Nothing in this Shipping & Delivery Policy is intended to exclude, limit or override any right or remedy that cannot lawfully be excluded under applicable South African consumer protection legislation.

Where a provision of this policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail.